We pride ourselves on doing whatever it takes to cater for your every needs. That’s why we’re always happy to make amendments to your booking as long as we have vehicles and drivers available.
As you’d expect, there may be some small additional fees for amendments but our friendly and helpful staff will walk you through everything.
We understand that things change, and sometimes you may need to cancel.
As you would expect there are some fees to be paid.
For bookings cancelled 24 hours prior to travel, there is a no cancellation fee.
If you need to cancel on the day then the cancellation fee is 100% of the value of the booking.
When you book a wedding or formals there is a 50% non-refundable deposit with the balance of payment required one day before your event.
Food and drink are not to be consumed without prior approval. While our vehicles offer a silky smooth ride, sometimes the condition of roads and traffic mean you could end up spilling food or drink on yourself, and if you’re dressed up this is the last thing you want.
And of course, this can damage our vehicles too, so it protects both you and us.
Absolutely. We can supply your vehicle with baby seats, baby capsules and boosters.
You will need to let us know when you make your booking though because it takes time to fit baby seats and capsules safely, and this makes sure everything is ready to go.
And if you would like to use your own, you are most welcome to do this instead.
Our limousines and sedans have quite large boots, so we can take quite a lot of luggage. However, for safety reasons your luggage can’t take in the vehicle with you.
So if you have a lot of luggage or you have 4 or more people then let us know and we can provide a trailer or arrange a larger vehicle for you. We can also arrange transport of additional luggage if you need.
You can pay by credit card, cash, cabcharge or direct deposit. There are a few conditions, which are:
When booking, we will request your credit card details (Visa, Mastercard, American Express). Your card details will be held as security on your reservation. Charges will be made upon completion of your booking. You have the option to pay by cash or cabcharge upon transfer. When paying by cash or cabcharge, credit card security is still required, but no charge will be made to your card. Vouchers ca
Of course. We are happy to stop so you can take photos. Of course, I’m sure you understand that if this extends your journey beyond the time you booked this will be added in the total journey time for pricing purposes.
We want your day to be memorable so feel free to ask for photo stops.
We know things don’t always run on time. So we allow some flexibility with waiting times.
For general travel we allow 15 minutes free waiting time.
For domestic airport transfers we allow 30 minutes waiting time after your flight is due to land.
And for international flights we allow 60 minutes waiting time after your flight is due to land.
If passengers are arriving on different flights, then the waiting time starts after the first flight lands.
Alternatively you can r
The meeting spot for domestic flights is at the bottom of the escalators. For international flights, the normal meeting spot is at the appropriate arrival gate.
As you walk out of main door to go to pickup your bags your driver will be holding a sign with your name on it
Alternatively we can arrange to meet you at a particular location if you prefer. Your chauffeur will hold a sign with your name, or your group or company’s
Example services include red carpet, ribbons on the front of the car, champagne and bottled water.
Please speak to us to tailor any special requirements you may have.
PLEASE DO NOT BOOK A CAR FOR A TRANSFER WITHOUT ADVISING US IF IT’S A WEDDING